Blogspot @ Head-over-Heels

The travel blog for the backpackers guide to the world

NTL Part II


Posted by | Evil Kristos | April 27, 2009 | No Comments

Good news everyone in regards to “my project”. After I sent a more official looking letter of complaint stating all my issues with NTL and involving the mention of NCA (National Consumer Agency) and the Broadcasting Complaints Commission (BCI) someone actually reviewed my account and agreed that I am entitled to a refund. That wasn’t so difficult after all. I’m just wondering why one always has to go to these lengths. For all I know customer support contacts cost the company money. I would have assumed you keep them to a minimum if at all possible. As you can probably tell I ain’t know nothing about business. I guess that’s why I’m still poor. Assuming that the refund will indeed arrive as promised I have no further dealings with NTL.

What I learned on this occasion – I had to look for an alternative provider after all – is that Eircom got a lot better with their customer support. I remember back in the old days you were kept on hold for at least 45 minutes and only to give you a completely useless answer afterwards. It was as if they did it on purpose. Bad things com to those who wait kind of …

Well, this time I got through immediately and – even more shockingly – received competent advice. On top the person on the phone was not only knowledgeable but also friendly and helpful. It was a strange sensation. I almost feel guilty that I went with their competitor Magnet at the end. Their offer was just this tiny little bit better and I had to go for it.

None the less; fair play to you Eircom. You got a lot better in recent years. Should I ever need a phone line while having broadband via cable I would actually reconsider my oath to never ever deal with you again.

And there I am thinking that no company is able to learn from previous mistakes. I was wrong and I am not afraid to admit it.

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